Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay, we will notify you by email.

Shipping Time

Estimated delivery time to most European countries is 5–8 business days.

Please note that delivery times are estimates and may vary due to customs, weather conditions, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout.

Free shipping is available on orders of €30 or more.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Incorrect Address

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided and the order has already been shipped, we cannot guarantee that it can be changed or recovered.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at:

marzeko.com@gmail.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include photos of the product and packaging.

We will arrange a replacement or refund if the issue is confirmed.

Contact

If you have any questions regarding shipping, please contact us at:

marzeko.com@gmail.com